Site Information

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Customer Care

We pride ourselves on exemplary Customer Care.

Please do not hesitate to contact us with inquiries about an order you've placed,
LIFTLAB products or any suggestions you may have.

Privacy Policy

LIFTLAB has the utmost respect for your privacy. We do not sell or trade your email address or any other information with any other entity. We send our customers one email communication per month upon subscription, which you can easily opt-out of upon receipt. 

Shipping and Handling

Most orders are processed and shipped within 48 hours of receipt. Orders are shipped and delivered Monday - Friday only. We generally ship via FedEx. We ship anywhere in the U.S., Canada, and most international destinations.

Returns and Exchanges

LIFTLAB wants you to be satisfied with your purchase. LIFTLAB will only accept returns on items purchased through this website with a receipt and order number. To return or exchange a purchase, please call or email our customer service at info@theliftlab.com within 30 days of receipt of your purchase. We will gladly replace any damaged or defective item immediately. Unfortunately, we are unable to accept used products after that period. Beyond 30 days & with prior approval from management, we may allow exchanges only. Products bought at other locations than theliftlab.com must be returned at their designated location. Please note that we are unable to accept returns from other locations.

 

E-MAIL

info@theliftlab.com

TELEPHONE

855 - LIFTLAB / (855) 543 - 8522

(A representative can assist you by phone Mon-Fri, 10am - 5pm EST)

FAX

(781) 899 - 6103

ADDRESS

935 Main Street
Waltham, MA 02451

PRESS CONTACT

Karen Oliver and Associates
(212) 397 - 0645
Karen@karenoliverandassociates.com